How Can Matrix Help Me

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"We liked [our nurse] and feel she went out of her way to get things done for us on getting the waiver changed. And followed up on Dr. prescription we need for equipment. [Our nurse] was always so helpful and pleasant to talk with."

- Father of a Young Client

Services May Include:

  • Conducting a Comprehensive Assessment of each client’s situation.
  • Listening to you explain your health history and concerns.
  • Obtain, review and explain your medical records, including organizing records prior to medical appointments.
  • Developing a personalized Plan of Care listing high quality, cost effective care options and costs.
  • Implementing the Plan of Care chosen by the client/family.
  • Adjusting the Plan of Care as needed.
  • Providing advocacy for doctor, dental and hospital appointments.
  • Help in understanding medical information and obtaining a clear diagnosis.
  • Discussing your concerns about appropriateness of treatment or health plan restrictions.
  • Seek options for evaluation and treatment of your health concerns.
  • Helping obtain new physician(s) or second medical opinions.
  • Helping choose a new living environment and arranging a move, both within and outside Minnesota.
  • Helping complete health care directives (living will…).
  • Helping obtain home health equipment and supplies.
  • Provide health teaching and implementing preventative strategies.
  • Intervene with your health insurance provider.

Contact Us

To Get More Information or to Decide if Matrix is Right for You – Call Us and We Will:

  • Discuss the client’s situation with you at no charge – on the phone or in person – to determine if we can be helpful to you, and if we can’t, we will refer you to other agencies.
  • If requested, provide references from current or former clients.
  • Provide a written fee schedule and explain how we charge for services.

If You Decide to Use Us We Will:

  • Request a signed Service Agreement prior to beginning service.
  • Ensure the confidentiality of client information at all times.
  • Provide only those services authorized by the client/responsible party.
  • Provide regular verbal and written reports documenting our findings, recommendations and actions.
  • Foster the client’s autonomy, well-being and safety at all times.
  • Consider the client’s family an integral part of the client’s Plan of Care.

We Will Not:

  • Benefit financially from any referral we make to community services.
  • Provide financial management or fiduciary services.
  • Act as guardians or conservators.
  • Make a medical diagnosis.
  • Determine fault or legal liability.
  • Accept gifts or tips from clients.
  • Provide services we are not qualified to provide.
  • Make decisions for you.